Patient Portal FAQ
What is MyMemorialHermann?
MyMemorialHermann is a secure, private portal designed just for you. It's like having your own personal health assistant. Staying healthy begins with staying informed and that means staying connected to your health information – anywhere, anytime. With MyMemorialHermann, it's easy to stay connected to the information that will help you better manage your health.
How do I sign up for MyMemorialHermann?
Whether scheduling an appointment, checking-in, or checking-out, simply provide the registrar with your email address so that we may communicate with you electronically and enroll you in MyMemorialHermann. The registrar is the front check-in at your Mischer Neuroscience Associates clinic.
What features are available on MyMemorialHermann?
Through your browser on a computer, tablet, or smart-phone, you can:
- See a summary of your health record
- View your hospital, emergency center or clinic summary per visit
- View your lab results
- Request a medication refill
- Send a message to your healthcare provider
- And more!
How do I complete enrollment?
Be sure to check the email account you provided during enrollment. You will receive instructions in an email invitation within 24 hours of enrolling.
- Simply click on the link provided in the email to verify your personal information. The link typically expires within 90 days.
- You will be asked to create a username and password to setup your account. Please store this information in a safe place. The username and password will be required each time you login to the portal.
What if I didn't receive my invitation email?
Please check your spam or junk mail folders in your email account. If you still cannot find it, simply contact Mischer Neuroscience Associates at (713) 704-6367 to verify your email address.
What if I have forgotten my password?
To retrieve your password online:
- When attempting to login, simply click on "Forgot Password."
- Type in your email address and the words displayed for verification.
- Upon successful verification, you will receive an email containing a link and a few steps to reset the password. The password can be reset within 1 hour of receiving the email.
How do I find my health information?
Once you are signed in, click on "Health Record" to access your health information.
What type of health information is displayed in the "Health Record"?
The following information is displayed as recorded by your last visit with Memorial Hermann:
- Current Allergies
- Health Issues
- Lab Results (limited to Chemistry, Hematology, Urine & Stool, Immunology, Tumor Markers, and Body Fluids)
- Performed Procedures
- Documents (hospital or emergency discharge information such as patient education materials)
- Visit Care Summaries
- What is a Visit Care Summary?
This is a summary of your basic demographics, medications, immunizations, allergies, health issues (known as problems), lab results, procedures and vital signs per each visit with Memorial Hermann that can be downloaded and sent to another provider or third party.
Why can't I see my full historical medical record?
Over time we have been able to use new tools to store patient reports in our computer systems. Older records were not stored in a computer system. For this reason, MyMemorialHermann may have less detail for your past visits. If you have had a recent visit to our hospitals, you will see more detail in your patient reports.
What if I have a clinical question?
Please contact your health provider or hospital at which you had treatment or services performed to verify information and receive clarification. You may visit Find a Doctor to see a listing of all providers and hospitals.
What if my health information is inaccurate?
An Amendment form can be completed for changes by visiting our Release of Information FAQ for further instructions.
What if I would like a hard copy of my full record?
A full copy of your entire medical record can be accessed by contacting our Release of Information.
How is my information protected?
Your health information is protected by State and Federal laws. In addition, MyMemorialHermann uses the latest security technology to keep your health records safe.
Who has access to my online health information?
Only you can have access to your health information. You may grant permission to a caregiver or family member to also view your information. You will be able to securely transmit your health information to other health providers.
How do I know who has viewed my health information?
When logged into the portal, hover over the settings icon in the top right corner. You will notice an option to "Access Logs." When clicked on, you will see a detailed account of what was accessed, when, and by whom. These logs are made available due to Federal guidelines related to "Meaningful Use."
How much does it cost to obtain access to MyMemorialHermann?
Access to MyMemorialHermann is a free service for patients and health consumers.
How do I deactivate my account?
If you choose to deactivate your online account, simply contact 1 (877) 621-8014.
What is Cerner or CernerHealth?
Cerner is Memorial Hermann's trusted IT partner to deliver your health information online.
What health information can I download?
You may download any files located in the "Documents" section of the portal. In addition, you may download a visit care summary in the "Download" section of the portal. These files typically become available upon any hospital or emergency visit discharge.
Who do I call for help if I have an issue?
If you experience an issue logging into your account or have other technical issues, please contact Mischer Neuroscience Associates at (713) 704-6367.
When will the MNA Portal stop being supported?
On September 30, 2015, the MNA Portal will no longer be available. Your health information will be available via the MyMemorialHermann patient portal.
I have never logged into MNA Portal. What do I do?
If you never logged into the MNA Portal, there is no action required of you.
I have two logins to MyMemorialHermann. What do I do?
If you have two logins to MyMemorialHermann, we can consolidate the accounts and create a single sign on. Please contact Mischer Neuroscience Associates at (713) 704-6367 for assistance.